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  • 📁 Will My Data Be Safe During Repairs?
    Normal Screens and Battery repairs, no data will be lost. For Software, Board, and Liquid Damage, data preservation is not guaranteed.
  • ⏳ How Long Will the Repair Take?
    On average, most iPhone screen faults are fixed the same day within 1 hour. For other repairs please contact us for check specific items, in the booking section.
  • 💸 What Payment Methods Do You Accept?
    We accept Cash, PayPal, Bank Transfer, Visa Debit, Credit Cards and also Klarna.
  • 🔓 Do You Unlock Phones for Any Network?
    Yes, we do. For more information, check out our 'MobilePhone Unlocking' service page @
  • 💧 How Should I Handle Water Damage?
    Immediately turn off the device and remove the battery (if possible). Do not turn on or charge the device. Bring it to us for water removal and board cleaning.
  • 🔍 Can You Help Identify the Issue with My Device?
    Certainly! We offer a free 15-minute diagnostic service. If more time is required we charge £35 for a 1 hour diagnostics.
  • 🛠️ Why should I use BlitzinGroup for my repairs?
    We have over 16 years of experience in repairing iPhones, Computers, Laptops and Games Consoles, we offer Excellent Friendly Customer Service to all our customers.
  • iPhone Back Glass Repair Time-Frame?
    This repair can take 3-4 hours from start to finsh, depending on the iPhone model and severity of damage caused. We usally hope to have the back fully repaired same-day for collection.
  • 💬 How Can I Contact Customer Support?
    Our dedicated customer support team is available to assist you. You can reach us through email, whatsapp text, facebook/meta, or live chat during business hours.
  • 📝 Is There a Warranty on Repairs?
    Yes! 30 Days Limited Warranty for replacement parts (non-customer faults). Not including drops, cracks or water damage.
  • 📵 My iPhone Shows "Disabled, Connect to iTunes." What Should I Do?
    Your device will need a factory reset using a computer, resulting in data loss. If you have an iCloud backup, you may retrieve some/all of your data. Activation requires your iTunes/iCloud account email and password. Go to our service page for information.
  • 📜 Is There a Warranty on Products?
    Yes, we offer a standard warranty on all products. Please check the product description for specific warranty details.
  • 💳 What Payment Methods Do You Accept?
    We accept Cash, PayPal, Bank Transfer, Visa Debit, Credit Cards and also Klarna.
  • 🔄 What If I Need to Return or Exchange an Item?
    We want you to be fully satisfied with your purchase. If there's an issue, our 14 day return and exchange policy ensures a seamless process.
  • 🌟 What Makes Your Online Shop Special?
    We offer a unique selection of high-quality products curated for our customers' needs and preferences.
  • ✈️ Do You Offer International Shipping?
    For our international customers, please note that we currently do not ship internationally.
  • 🔒 How Secure Is Shopping on Your Website?
    Your security is our top priority. We utilize advanced encryption and secure payment gateways to safeguard your personal information.
  • 📦 Can I Track My Order?
    Absolutely! Once your order is shipped, you'll receive a tracking number to monitor its delivery status.
  • 💬 How Can I Contact Customer Support?
    Our dedicated customer support team is available to assist you. You can reach us through email, whatsapp text, facebook/meta, or live chat during business hours.
  • 🚚 How Long Does Shipping Take?
    Shipping times depend on your location and the product's availability. Most orders are processed within 1-2 business days, and delivery typically takes 2-3 business days.
  • 📦 Shipping Methods and Carriers:
    We have established strong collaborations with trusted carriers, including , [DPD], [Evri] and [Royal Mail]. ​
  • 💰 Shipping Type & Costs:
    [DPD] 'Next Day Collect & Return', Orders need to be placed before 3pm. A DPD courier will collect your parcel on your chosen day and provide a 1 hour time slot, if you give your mobile number. [Evri] 'Collect & Return' and return cost is £16.00 A courier will Collect your package within 1-2 working day from most UK destinations. We will return your device using Evri once repaired.
  • 🚚 Processing Time:
    Our diligent team strives to process and dispatch all orders within [1-2] business days (excluding weekends and holidays) from the moment your order is repaired and payment is confirmed. ​
  • 📦 Damaged or Incorrect Repairs:
    If you receive an item with issues related to the repair, such as damages or incorrect adjustments, please notify our customer support within [3] days. We will promptly arrange for a replacement or refund.
  • 🚫 Exclusions:
    The warranty does not extend to normal wear and tear, misuse, unauthorized adjustments, or damages caused by the customer. We retain the right to reject warranty claims or returns that fail to meet the specified conditions.
  • ⏰ Delivery Time:
    Please bear in mind that delivery times provided are estimates and not guarantees. Unforeseen circumstances or events beyond our control may cause occasional delays.
  • 🔒 Repair Warranty:
    We proudly offer a [30]-day warranty for all online repair services, encompassing any defects in materials or workmanship associated with the repair. This warranty is applicable solely to the original requester of the repair service. If you encounter any issues within the warranty period, please promptly reach out to our customer support. To facilitate the claims process, we may request proof of the repair service and images detailing the concerns.
  • 🌟 Customer Satisfaction:
    Your satisfaction is our top priority. If you have any inquiries or require assistance, please do not hesitate to contact our dedicated customer support team.
  • 📮 Order Tracking:
    As soon as your order sets off on its journey, we will send you a tracking number and detailed instructions on how to trace its path. Simply visit the carrier's website and enter the provided tracking number to embark on an exciting journey alongside your package.
  • 📅 Why Do You Re-schedule Appointments
    At BlitzinGroup, we prioritize delivering top-notch services to our valued customers. However, it's important to note that unforeseen circumstances, such as fluctuations in stock availability and other external conditions, may require us to make adjustments to our service schedules. We want to ensure transparency and clarity throughout your experience with us, and as such, we'd like to share some insights regarding potential service rearrangements: 📈 Stock Availability: Sometimes, due to high demand or supply chain issues, specific replacement parts or materials required for certain services may experience temporary shortages. In such cases, we may need to reschedule your service appointment to a time when the necessary components are readily available. Rest assured that we are committed to sourcing only high-quality parts to ensure your iPhone's optimal performance. 🚩 External Conditions: External factors, such as unexpected equipment maintenance or exceptional situations beyond our control, may occasionally impact our ability to provide services as originally scheduled. We deeply apologize for any inconvenience this may cause and appreciate your understanding during such instances. ✍️ Our Commitment to You: Our dedicated team will always strive to minimize any service delays and inconveniences. We aim to keep you informed and updated about any changes as early as possible. Our primary goal is to ensure that your iPhone receives the best care and attention it deserves. If you have any concerns or questions about your service appointment, feel free to reach out to our customer support team. We are here to assist you and provide solutions to any service-related inquiries or issues.🙏
  • 🕟 How Long Does The Unlocking Take?
    Depending on your Phone model and network, unlocking times can vary from 1-35 working days; in the rare occasion, this can take longer if servers are undergoing maintenance.
  • 🔄 What Networks Do You Unlock?
    We unlock all UK Mobile Sim Networks from EE, Vodafone, O2, Three and all other tide networks.
  • 🔄 What Mobile Phones Do You Unlock?
    Whether you have the latest Samsung, iPhone or Motorola our unlocking service suits every network in the UK from S22 Ultra to 12 Pro Max, we cover them all.
  • 📝 What Information Do You Need?
    After purchase, it will be necessary for you to provide your Phone's IMEI number by dialing *#06# on the device you want unlocking. This ensures the unlocking process is specific to your device and will provide a 15-17 Digit number
  • 📜 Issues, Blacklisted, Lost Found
    Once the order has been placed, it cannot be canceled. Refunds will NOT be issued if your device is already unlocked, wrong IMEI, wrong network, lost / stolen, blacklisted, or if you do not meet the requirements above.
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