📦 SHIPPING INFORMATION

🚚 Processing Time:

Our diligent team strives to process and dispatch all orders within [1-2] business days (excluding weekends and holidays) from the moment your order is repaired and payment is confirmed.

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📦 Shipping Methods and Carriers:

We have established strong collaborations with trusted carriers, including ,  [DPD], [Evri] and [Royal Mail].

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🌍 Shipping Destinations:

We offer our shipping services to addresses within [United Kindom]. For our international customers, please note that we currently do not ship internationally. 

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💰 Shipping Type & Costs:

[DPD] 'Next Day Collect & Return', Orders need to be placed before 3pm.

A DPD courier will collect your parcel on your chosen day and provide a 1 hour time slot, if you give your mobile number.

 

[Evri] 'Collect & Return' and return cost is £16.00

A courier will Collect your package within 1-2 working day from most UK destinations. We will return your device using Evri once repaired.

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⏰ Delivery Time:

We understand your eagerness to receive your order promptly. The estimated delivery time is contingent upon the chosen shipping method, your location, and any customs clearance procedures.

Please bear in mind that delivery times provided are estimates and not guarantees. Unforeseen circumstances or events beyond our control may cause occasional delays.

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📮 Order Tracking:

As soon as your order sets off on its journey, we will send you a tracking number and detailed instructions on how to trace its path.

Simply visit the carrier's website and enter the provided tracking number to embark on an exciting journey alongside your package.

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🔍 Order Issues and Lost Packages:

In the unlikely event that your package goes astray or faces delivery challenges, we kindly request you to reach out to our dedicated customer support team. We will work tirelessly with the carrier to resolve any issues promptly.

Should the tracking information indicate successful delivery, but you have not received your package, we recommend contacting the carrier directly to initiate an investigation.

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📍 Address Accuracy:

Ensuring the accuracy and completeness of your shipping address is of utmost importance. We kindly request that you provide precise information to avoid any delays or additional charges caused by incorrect or incomplete addresses.

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🚫 Shipping Restrictions:

Certain products may be subject to specific shipping restrictions or regulations imposed by local laws or carriers. We urge you to familiarize yourself with any such restrictions before placing your order.

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🔄 Returns and Exchanges:

For information regarding returns, exchanges, and our dedicated refund policy, we invite you to refer to our detailed Warranty and Returns Policy

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